CATI Manager is a section available from the side menu available to authorised users.
...
| CATI Manager - The 'Tool Panel' (Agents & Sample) Note. the tool panel is available from any column Below is the full list available |
|---|
Agent 'table' headers
Name = Agent given Name (often a code not a real name)
Location = Agent Extension number
Agent Call = Number of calls made by the Agent for the campaign
InCall(%) = Percentage of agents within a call for the campaign
Wait(%) = Percentage of agents currently waiting for a connected call
Unavail(%) = Percentage of gents Logged in but not available to take a call i.e. just starting a shift
Sample 'table' headers
TelNum = The telephone number dialed for the campaign
Outcome = The outcome of the call as progressed by the INVADE Solution interpreting the signal from the telco (predefined)
Result = The outcome of the interview as coded by the agent using the INVADE Solution CATI
Record ID = As provided by the sample (NOTE. this is often a requirement of a CATI campaign and has been included if not used will return 0)
Interview ID = As provided by the sample (NOTE. this is often a requirement of a CATI campaign and has been included if not used will return 0)
Fresh = Sample not yet used by the INVADE Solution CATI. The new sample will show as fresh even if number previously used within that campaign or others on the INVADE Solution CATI
Columns required to create the sample for the INVADE Solution
Attached to this page is a sample template for users to create and load .CSV. Once created this can be loaded following the above guide.
...