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Live 'Campaigns' default page header
Title 'WebConsole = The current module you are viewing
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Wrap % = Percentage of agents currently in Wrap Up at the end of a connected call
Dial = amount Amount of calls currently in a pre-connect state (being called but not yet connected to a respondent)
Conn = total Total number of connected calls across the campaign
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State
INCALL = Agents in a Call
WRAPUP = Agents in wrapup i.e. coding the call and post-interview notes
WAITING = Agents waiting to be connected to a call by the INVADE Solution
UNAVAIL = Agents Logged in but not available to take a call i.e. just starting a shift
/Hour = Average agent time in State per hour across the campaign
% = Percentage of state per hour
/Call = Average agent time in State per call across the campaign
Total = Total for Row
Bottom Menu bar - Below the main WebConsole window
From here you can further view data provided by the INVADE Solution and CATI, by default this will display the Agents tab
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Status = Current state for the agent i.e. WRAP UP
ACT Tel = respondent Respondent telephone number Agent currently connect to
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Call Made = Date and Time the active call was made
Type = Type of call made ( i.e. Dialler, Preview, Manual etc)
State = Current state for the agent i.e. WRAP UP
State Duration = The duration in seconds the call has been in that state
Code = Outcome of the interview as coded by the CATI (Note. not all CATI's return a code, default 0)
Outcome = Outcome of the call as coded by the INVADE Solution
Agent = Agent given Name (often a code not a real name)
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Ports and Routes for the INVADE Solution for both SIP and PRI (ISDN) (inc T1 / J1 E1 etc)
Ports
Server Name = Name of the server as given by INVADE Company Name - Country - Build Type i.e Independent-UK-AIO, Independent Ltd - United Kingdom - All in one server
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Calls Count = Total calls made across the port
Additional Prefix = additional Additional prefix for all calls i.e. 9 for an outside line
Selection Type = order Order given to route i.e Circular, Round Robin etc
Strip = True or False remove a set amount of number
Strip Length = set Set amount of numbers to be stripped
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