CATI Interviewer with built in softphone is a section available from the side menu available to authorised users.
CATI Interviewer - This section allows you to create Agents, this section works directly with CATI Interviewer section allowing the interviewer to interact with the sample loaded. All the agents working through this section will be visible in the WebConsole, in the same way a campaign startedby an external CATI. This will give you the feature avalible to CATI within the WebConsole, including full reporting.
INVADE Softphone - If the INVADE Solution is activated for manual calls you can use this section as a softphone to make outbound calls to a manumally entered number NOTE. This is the same as a normal phone, if you enter an incorrect number you will hear the tone as provided by the telco. +++++ is this correct??+++++ or is it the dialler sound files ++++++
CATI Interviewer default page header
Title CATI Interviewer = current module you are viewing
Campaign = Lists all active campaigns created within the CATI Manager section
Refresh 
Image Added = all active campaigns created within the CATI Manager section
Name = Name for the Agent / Location
Extension = Predefined extension number available to the INVADE Solution
Logon 
Image Added = Logon the user to the campaign selected
Icons top right
Image Added= INVADE Solution connected
User 
Image Added= Currently logged on Username and INVADE Solution Web Portal Version, with the ability to 'Logoff'
NOTE. The ability to Monitor, coach & barge is not available in this section
Create an Agent
Select the campaign you wish to logon the agent
Image AddedEnter the name of the Agent / Location
Image AddedEnter the Predefined extension number available to the INVADE Solution
Image AddedClick 
Image Added logon to 'activate' the agent Note. when first active the agent will be in an unavalible state
Image AddedClick 'Ready', the agent is available to the INVADE Solution and sample loaded to the campaign through the CATI Manager section
In the following example the Agent vilius at extention 6000 is logon to the Test campaign (Predictive)
Image AddedIn this example the current call state is in an active call, represented by the icon 
Image Added on the right. In this examle the agent is currently in an active call represented by the green bar 
Image Added In this example the number called 994000001 is represented in the Dialled number box 
Image Added Note. this will be a list of all the numbers called In this example the call outcome as coded by the INVADE Solution is represented in the Call outcome box 
Image Added Note. this will be a list of all the call outcomes Using the interface
Variuos actions can take place during an active call:
Hangup with result code
The agent can select a result code for the call from the 'ResultCode' drop down
Image AddedAfter selection, 
Image Added ResultCode can be clickd this will end the call and code the call with the selected. Hangup without a result code
Click on 
Image Addedred handset to drop the call without coding. Pause
Click 
Image AddedPause to put the Agent into an unavalible state Making a manual call using the INVADE Softphone
To enter a number manually the agent must be in an unavalible state and enter the number into "dial number" input field and click green handset. EXAMPLE NEEDED big v to walk through
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"name" input you can choose what is your agent name, by by default its the username with which you logged into the portal
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Once you logged on you will see the following:
Image Modified Clicking on "Ready" will make you available on the dialler and if there is sample loaded the dialler will start dialling. Once you connected you will see the following:
Image Modified You can select "Result code" from the drop down and click ResultCode button to end and code the call. Clicking on red handset will just drop the call without coding. "Pause" will make you unavailable again.
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