Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

CATI Manager is a section available from the side menu available to authorised users. 

CATI Manager - INVADE basic CATI, this section allows you to load basic sample stored in a .csv style document such as Microsoft Excel. This is to aid manual dial campaigns that do not require the full function of a CATI. This section works directly with CATI Interviewer section allowing the interviewer to interact with the sample loaded.



CATI Manager default page header


Title CATI Manager = current module you are viewing

Live 'Tab' = Lists all active campaigns created within this section

Old 'Tab' = Lists all archived campaigns created within this section

Icons top right

 

Image Modified= INVADE Solution connected

User Image Modified

 

= Currently logged on Username and INVADE Solution Web Portal Version, with the ability to 'Logoff'

NOTE. The ability to Monitor, coach & barge is not available in this section

Campaigns created and archived
"Live" tab will show you all currently running campaigns, "Old" tab will show you closed campaigns. 
Image Added
To create a new campaign click on the cross Image Added 
Image Added
Enter a campaign name, in this example INVADE050618
Image Added
Select the dial method required (Note: the terminology is familiar to most CATI), in this example PREDICTIVE
Image Added
Set the No answer timeout, in this example 20 seconds
Image Added

+++++++++++++++ Then click start????? ++++++++++++++++++++++++++++

Click Image Added 'Start' to activate the campaign located at the footer of the colum

++++++++++++++++Then load sample??????+++++++++++++++++++++++++

To load the sample for the new campaign, click Image Added Click here to choose File
Image Added
From the dialogue pop up box select the .csv file and click open, in this example INVADE050518.csv
+++++++++++++++++++++++++++ unable to load sample??? ++++++++++++++++++++++++++++++++++++
The list of Interviewers for the campaign can be checked, click Image AddedRefresh at any time (Note. to create and manage interviewers, see 'CATI Interviewer' section
+++++++++++++++++++++++++++ what does refresh do??? ++++++++++++++++++++++++++++++++++++
Agent 'table' headers
Image Added
Name = Agent given Name (often a code not a real name)
Location = Agent Extension number
Agent Call = Number of calls made by the Agent for the campaign
InCall(%) = Percentage of total time the agent in a call for the campaign
Wrap(%) = Percentage of total time the agent is in Wrap Up at the end of a connected call for the campaign
Wait(%) =
Unavail(%) = 
Sample 'table' Creatheaders
Image Added
TelNum = The telephone number dialed for the campaign
Outcome = Outcome of the call as coded by the INVADE Solution
Result = Outcome as coded by the interviewer

Record ID = INVADE CATI record with a unique ID for the call
Interview ID = INVADE CATI record with a unique ID for the interview
Fresh = ????????????

+++++++++++++++++++++++++++++++++++

is it possible to run a test campaign with our sample numbers

Does simulator more now work????

===================================================================
Cati Manager is a campaign manager with which you can start/stop campaigns, load upsample . 

...