CATI Manager is a section available from the side menu available to authorised users.
CATI Manager - INVADE basic CATI, this section allows you to load basic sample stored in a .csv style document such as Microsoft Excel. This is to aid manual dial campaigns that do not require the full function of a CATI. This section works directly with CATI Interviewer section allowing the interviewer to interact with the sample loaded.
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Name = Agent given Name (often a code not a real name)
Location = Agent Extension number
Agent Call = Number of calls made by the Agent for the campaign
InCall(%) = Percentage of total time the agent in agents within a call for the campaignWrap
Wait(%) = Percentage of total time the agent is in Wrap Up at the end of agents currently waiting for a connected call for the campaign
Wait(%) =
Unavail(%) = Percentage of gents Logged in but not available to take a call i.e. just starting a shift
Sample 'table' headers
TelNum = The telephone number dialed for the campaign
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Record ID = INVADE CATI record with a unique ID for the call
Interview ID = INVADE CATI record with a unique ID for the interview
Fresh = ????????????Fresh sample provided
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