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CATI Interviewer with built-in softphone is a section available from the side menu available to authorised users. 

CATI Interviewer - This section allows you to create Agents, this section works directly with CATI Interviewer section allowing the interviewer to interact with the sample loaded. All the agents working through this section will be visible in the WebConsole, in the same way, a campaign startedby started by an external CATI. This will give you the feature avalible available to CATI within the WebConsole, including full reporting.

INVADE Softphone - If the INVADE Solution is activated for manual calls you can use this section as a softphone to make outbound calls to a manumally manually entered number NOTE. This is the same as a normal phone, if you enter an incorrect number you will hear the tone as provided by the telco. +++++ is this correct??+++++ or is it the dialler sound files ++++++

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CATI Interviewer default page header



Title CATI Interviewer = current module you are viewing


Campaign = Lists all active campaigns created within the CATI Manager section


Refresh Image Modified = all active campaigns created within the CATI Manager section


Name = Name for the Agent / Location


Extension = Predefined extension number available to the INVADE Solution


Logon Image Modified = Logon the user to the campaign selected


Icons top rightImage Modified= INVADE Solution connected


User Image Modified= Currently logged on Username and INVADE Solution Web Portal Version, with the ability to 'Logoff'


NOTE. The ability to Monitor, coach & barge is not available in this section


Create an Agent
Select the campaign you wish to logon the agent

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Note. when first active the agent will be in an unavalible unavailable state
Click 'Ready', the agent is available to the INVADE Solution and sample loaded to the campaign through the CATI Manager section
In the following example, the Agent 'vilius' at extention extension 6000 is logon logged to the Test campaign (Predictive) 
In this example, the current call state is in an active call, represented by the icon on the right. 
In this examle this example, the agent is currently in an active call represented by the green bar 
In this example, the number called 994000001 is represented in the Dialled number box  Note. this will be a list of all the numbers called
In this example, the call outcome as coded by the INVADE Solution is represented in the Call outcome box  Note. this will be a list of all the call outcomes
Using the interface
Variuos Various actions can take place during an active call:
Hangup with a result code
The agent can select a result code for the call from the 'ResultCode' drop down 

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After selection,  ResultCode can be clickd clicked this will end the call and code the call with the selected.
Hangup without a result code
Click on the red handset to drop the call without coding.

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