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Desk View default page header
On the right-hand side is the INVADE Solution monitoring tools allowing you to interact with the extension in 3 ways:
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User 
= Currently logged on Username and INVADE Solution Web Portal Version, with the ability to 'Logoff'
On the left-hand side, you have various options
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Add location - Add a new agent location / extentionsextensions
Desk View - Tiles
Tiles within the desk view builder represent the current state of that location (location will often be the extension number)
States
green = Agent currently in a call (IN CALLINCALL)
salmon pink = Agent currently waiting for a connect respondent (WAITING)
purple = Agent is currently in wrap up (WRAP UPWRAPUP)
yellow = Agent is unavalible unavailable (UNAVAIL)
Tile Details shown
Dot = Location is currently being recorded
Head phones Headphones = Call is currently being rmoniteredmonitored
Top Centre (shown as 6022 on left tile) = location number (often the extention extension number)
Middle Centre (shown as A6022 on left tile) = Agent Name
Bottom Centre (Shown as INVADE0105181 on the left tile) = Campaign name
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The image below is a Desk View called 'new room' created to reresent represent the INVADE Agent training room for new personelpersonnel. As you can see we have created a 'pod' with an active supervisor on the left. Anyone (with the correct access) can build a veiw view for a pod.
To create a a new desk view:
- Click on Add View and enter the name for the Desk View, in this example, it is named INVADE 3rd Floor and click on the
icon.
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Once saved, you will need to select from the drop-down list to have this as an active session
you can add exsiting existing locations from the 'add location dropdown list' or add a location not yest yet logged into the CATI i.e. as part of the prepration preparation when setting up a new pod
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Once you are happy with the Desk View, dont don't forget to 'save' the view.
This will now be avalible available to the User logged in Note. Desk View is not transferable between users
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