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Peak Agents = Greatest number of agents across the live campaigns within your local timezone today
Icons top right
= User Groups is activated from within the User Management Section for Multi-Tenant or Single-Tenant Grouping
= INVADE Solution you are connected to.
User 
= Currently logged on Username and INVADE Solution Web Portal Version, with the ability to 'Logoff'
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| Note. the Columns & Filter Panel is available from the right-hand side as shown here. Filters will allow you to pick values for the matching column's cell value Below is the full list of columns & filters available |
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ColumnsCampaign
= Campaign name as set within the CATI designAct Tel. = Number dialed by the dialer or agent
AgentCalls = Telephone calls made directly by the agent
Agent call = Agent is making a preview call
Campaign = Campaign name as set within the CATI design
Duration = Duration of the currently active call
Dialer Calls = Number of call the agent has recived from the dialer for this active campaign or total calls if a closed campaign
InCall % = Percentage of time in a call for this active campaign or total calls if a closed campaign
InCall /call = Percentage of time in the current call
InCall total = Total calls made in the active campaign or total calls if a closed campaign
Location = Extension number the agent is using
Logged On = Date and time the agent logged onto the campaign
Name = Friendly name for the agent
Rec = Call Recording is active
Status = Current status of the active call or last status if a closed campaign
Total = Total time logged on the current campaign or total time logged in if a closed campaign
UnAvail % = Percentage of time a agent has been unavalible in this active campaign or total if a closed campaign
UnAvail /call = Percentage of time a agent has been unavalible in the current call or last call if a closed campaign
UnAvail total = Total time a agent has been unavalible in the active campaign or total if a closed campaign
Monitors = Monitor / Supervisor currently monitoring / Coaching or Barge on the current call / agent
WrapUp % = Percentage of time a agent has been in Wrap Up in this active campaign or total if a closed campaign
WrapUp /call = Percentage of time a agent has been in Wrap Up in the current call or last call if a closed campaign
WrapUp total = Total time a agent has been in Wrap Up in the active campaign or total if a closed campaign
Wait % = Percentage of time a agent has been waiting for the next call in this active campaign or total if a closed campaign
Wait /call = Percentage of time a agent has been waiting for the next call in this active campaign or last call if a closed campaign
Wait total = Total time a agent has been in waiting for the next call in the active campaign or total if a closed campaign
Also in previous versions
Started = Date and time the Campaign was started on the INVADE Solution
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