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WebConsole is the first 'tab' a section avalible from the side menu available to authorised users. You

WebConsole - Will show Live (active) campaigns by default, click on the campaign you wish to review. You may be familiar with the section as this was previously the 'Dialler Console' available as a Microsoft Silverlight application.WebConsole - Will show Live (active) campaigns by default, click on the campaign you wish to review 

Live 'Campaigns' default page header

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Unavail% = Percentage of total time the agent has been unavalible for a connect call for the campaign

Total = Total time when the agent logged in and joined the campaign

Monitors = Agent is actively being monitored / coached or barge

Rec = Calls for the Agent are been recorded (this is displayed as a coloured dot)

A = Agent is making a preview call (this is displayed as a coloured dot)

Status = Current state for the agent i.e. WRAP UP

ACT Tel = respondant telephone number Agent currently connect to

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