WebConsole is the first 'tab' a section avalible from the side menu available to authorised users. You .
WebConsole - Will show Live (active) campaigns by default, click on the campaign you wish to review. You may be familiar with the section as this was previously the 'Dialler Console' available as a Microsoft Silverlight application.WebConsole - Will show Live (active) campaigns by default, click on the campaign you wish to review
Live 'Campaigns' default page header
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Unavail% = Percentage of total time the agent has been unavalible for a connect call for the campaign
Total = Total time when the agent logged in and joined the campaign
Monitors = Agent is actively being monitored / coached or barge
Rec = Calls for the Agent are been recorded (this is displayed as a coloured dot)
A = Agent is making a preview call (this is displayed as a coloured dot)
Status = Current state for the agent i.e. WRAP UP
ACT Tel = respondant telephone number Agent currently connect to
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