Call Search is a section available from the side menu, available to authorised users.
Call Search allows a user to search for telephone numbers and any recordings associated with that number.
Call Search default page header
On the right hand side is the INVADE Solution monitoring tools allowing you to interact with the extension in 3 ways:
Monitor - the ability to listen to the agent extension
Coach - the ability listen and speak to the agent making the call
Barge - the ability to listen and speak to the agent & respondent
To use this feature, enter your number ~(i.e. extension number, cell number etc (Depending on Outbound set up) and the INVADE Solution will call you.
Icons top right 
= INVADE Solution connected
User 
= Currently logged on Username and INVADE Solution Web Portal Version, with the ability to 'Logoff'