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- Campaign name - the name of the campaign
- No Answer timeout - timeout used to determine when the Ringing call can be treated as No Answer.
- Abandon target - preferred abandon target rate
- CLID - Caller Line Identification (Optional)
- Dial Method - the starting dialling method to be used when the campaign starts
- Call Recording - whether call recording is enabled or not when the campaign starts
- AMD - whether to enable AMD
- Start Activity - predefined campaign activity start time (These are for information only)
- End Activity - predefined campaign activity end time (These are for information only)
- Create and Next - Saves Campaign metadata and moves to Sample
Sample Stats
The Sample Stats table is a output from AutoRecallDelta field in the Completion codes section.
If a sample is to be recycled (called again) but no specific time is required, then this time delta (format Day.Hour:Minute:Second) will be used to determine what the sample will be called back. It adds the time delta to the current time. It is important to understand that as sample re-call will not be set to a time outside of the activity hours of a campaign. If the addition of the delta falls in a period of inactivity it will be shifted to be within the next active period.
Key to Table
Total = Total Sample (telephone numbers) loaded to the campaign
Fresh = New sample ready to be dialled
In Progress = Sample already dialled
Live in 1 hour = Callback sample available in 1 hour
Live in 4 Hours = Callback sample available in 4 hours
Live in 24 hours = Callback sample available in 24 hours
Live total = Total of all callback sample
Sample section
This section will allow you to upload the sample, for more in-depth explanation see our white paper Sample Management, Completion Codes and Recycle Rules. Sample upload file has to be in .csv format and be named with the following format {CampaignName}_Upload.csv
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- Start - start the campaign on the dialler
- Stop - stop campaign on the dialler
- UnReady - unready campaign configuration fur further editing
Sample section
Sample section will provide you with a list of the loaded sample. Note. If requested the sample can be dialled at random (Sample Randomization), this is an INVADE Predictive Dialler configuration, applied to all campaigns and will require a change request.
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