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Orange Title Description
WebConsole = Access to the WebConsole section with full write permissions.
ReadOnly = Access to the WebConsole is restricted to read-only (WebConsole access will also be required).
All Agents = Access to the All Agents section.
Call Search = Access to the Call Search section.
Agent Search = = Access to the Agent Search section.
Campaign Search = Access to the Campaign Search Section.
Desk View = Access to the Desk View section.
Call Costs = Access to the Call Costs Reports section.
User management = Access to the User management section Note. It is recommended that an administrator is appointed, as changes can be made to live campaigns, the operation of the INVADE Solution & user accounts
VCSD = Access to the 'Virtual Customer Service Desk' section Note. It is recommended that only trained technical personnel are granted access as changes can be made the operation of the INVADE Solution
Cati Manager = Access to the Cati Manager section
Cati Interviewer = Access to the Cati Interviewer section.
File Manager = Access to the File Manager Builder
IVR Builder = Access to the IVR Platform & Builder
OpenVPN access = VPN access may be required for a cloud / private cloud deployment from a non-fixed IP address i.e home workers.Credentials for access to OpenVPN
Telephony = Credentials for the INVADE WebRTC Dial Pad
Extension = Assigned extension number for the user
AutoAnswer = The call will be automatically connected
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