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The InVADE Virtual Customer Service Desk (VCSD) was created to allow third party support desks to restart services and gain information on the status of certain applications like the core Dialler Service and PRI lines connected to an InVADE Dialler.
On the following page the options are listed along with which service they restart, or what data they provide.
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When you select the option to show the status of PRI Spans you will first be asked to confirm that you wish to take this action.
Once you have confirmed you wish to restart the service you will be provided with a status window showing the outcome of this action.
Show Status of Invade HA
In cases where you are using an Invade HA solution you will need to identify which server is running with the role Primary and which one with the role Secondary.
Once you have confirmed you wish to show the status of Invade HA it will show "none" for a server with the role Secondary and "all" for the role Primary.
Reboot Server
This option allows you to reboot the whole server.
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