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When the campaign is in UnReady state, the wizard-like stepper will guide you through the campaign creation process.
Parameters section
The configurable campaign parameters are:
- Campaign name - the name of the campaign
- No Answer timeout - timeout used to determine when the Ringing call can be treated as No Answer.
- Abandon target - preferred abandon target rate
- CLID - Caller Line Identification (Optional)
- Dial Method - the starting dialling method to be used when the campaign starts
- Call Recording - whether call recording is enabled or not when the campaign starts
- AMD - whether to enable AMD
- Start Activity - predefined campaign activity start time (These are for information only)
- End Activity - predefined campaign activity end time (These are for information only)
The set of buttons at the bottom of the card enables you to:
- Ready - lock campaign parameters and make it ready to be started on the dialler
- Delete - delete campaign template including associated Sample records
- Next - will transition you to the next step of the wizardCreate and Next - Saves Campaign metadata and moves to Sample
Sample section
This section will allow you to upload the sample. Sample upload file has to be in .csv format and be named with the following format {CampaignName}_Upload.csv
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